REFUND & RETURN POLICY

Last Updated: October 2026

At REVONIC, we want you to feel confident when shopping with us. If you need to return or exchange an eligible product, please review the following guidelines before submitting your request.

RETURN ELIGIBILITY

A return or exchange may be accepted when the product meets the applicable return conditions.

Products should generally be:

  • Unused and in original condition

  • Returned with original packaging where applicable

  • Complete with accessories, tags or other included items where applicable

  • Returned within the applicable return period stated by REVONIC

Certain products may be excluded from return or exchange because of their nature, condition or applicable hygiene requirements.

PRODUCTS THAT MAY NOT BE ELIGIBLE

Depending on the product, returns may not be accepted for items that:

  • Have been used, worn, damaged or altered

  • Are missing original packaging or included components

  • Have been damaged after delivery due to customer handling

  • Are subject to hygiene or other applicable restrictions

The applicable product-specific conditions will take priority where clearly stated.

DAMAGED OR INCORRECT ITEMS

If you receive an incorrect, damaged or defective product, please contact us as soon as reasonably possible after delivery.

Include your order details and, where appropriate, clear photographs or other information that may help us assess the issue.

We will review the request and advise you of the appropriate next step.

HOW TO REQUEST A RETURN

To request a return or exchange:

  1. Contact REVONIC at inforevonic.store@gmail.com

  2. Provide your order number and relevant product details.

  3. Explain the reason for your request.

  4. Provide photographs or additional information if requested.

  5. Wait for confirmation and return instructions before sending the product back.

Please do not send a return without receiving the required instructions.

REFUNDS

If a refund is approved, it will be processed according to the applicable payment method and REVONIC's refund procedure.

The time required for the refunded amount to appear may vary depending on the payment provider or financial institution.

EXCHANGES

Where exchanges are available, they may depend on product availability and the applicable return conditions.

If the requested replacement is unavailable, REVONIC may provide an alternative resolution where applicable.

RETURN SHIPPING

Return shipping arrangements and any applicable costs may depend on the reason for the return and the applicable return conditions.

Please contact our support team before arranging a return.

IMPORTANT

This policy is subject to applicable laws and regulations. Nothing in this policy is intended to limit any rights that cannot legally be excluded.

REVONIC reserves the right to review individual return requests based on the condition of the product and the applicable policy requirements.

CONTACT

For return, exchange or refund assistance:

Email: inforevonic.store@gmail.com